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Refund Policy
1. Custom Product Returns
Due to the custom nature of our products, we do not accept returns or exchanges unless the product is defective or there is an error in sneaker size from our end. Each item is made to order, and if its one of one the artwork is approved by the client. We strive to ensure the highest quality in our work.
2. Defective or Incorrect Orders
If you receive a defective (IN TERMS OF SHOE SIZE) or incorrect order, please contact us within 2 business days of receiving your order. Provide detailed information and photographs of the issue, and we will work with you to resolve the problem. If a return is authorized, the product must be returned in its original condition and packaging to our studio in Mumbai by the client . We do not arrange for pick ups .
3. Refunds
Refunds will only be issued for incorrect sizing errors from our end for the shoe or if you receive completely different order. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 8-10 business days.
4. Return Shipping Costs
The customer is responsible for paying the shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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